Mystery Shopping

Often, the best way to measure a client’s customer service offer is to experience it first hand.  In partnership with our clients we can deploy a mystery shopping programme to test every part of the customer service offer from initial greeting and attitude to product knowledge and responsiveness

In addition to looking at your internal processes, procedures and staff, mystery shopping can also provide an organisation with a first hand view of the strengths and weaknesses of their competitors’ offers.  Based on a pre-defined and agreed set of criteria and scenarios, Viewpoint staff can provide an overview of the service offers from other organisations.